Sunrise Software is a popular IT service management (ITSM) platform that helps organizations automate their internal service desk operations, improve productivity, and reduce costs. Sunrise Software provides an intuitive, easy-to-use interface that makes it easy for users to manage incidents, problems, and changes within their organization. In this article, we’ll take a closer look at Sunrise Software, including its features, pricing, and how it works.
Sunrise Software comes with a wide range of features that help organizations manage their ITSM operations efficiently.
Sunrise Software’s Incident Management feature allows users to quickly create, track, and manage incidents within their organization. The feature also allows users to categorize incidents by severity, assign them to specific team members, and track their progress in real-time.
Sunrise Software’s Problem Management feature allows users to identify the root cause of recurring incidents, create a problem record, and assign it to a specific team member for resolution. The feature also allows users to track the progress of problem resolution and ensure that it is resolved permanently.
Sunrise Software’s Change Management feature allows users to track and manage changes within their organization, including software updates, hardware upgrades, and other changes. The feature allows users to create change requests, track the status of change requests, and ensure that changes are implemented smoothly.
Sunrise Software’s Service Level Management feature allows users to define and track service level agreements (SLAs) within their organization. The feature allows users to set SLAs for various services, track their compliance, and generate reports to ensure that SLAs are met.
Sunrise Software’s Knowledge Management feature allows users to create, store, and manage knowledge articles within their organization. The feature allows users to share knowledge articles with team members, track their usage, and ensure that they are up-to-date.